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#51
11-03-2009, 10:26 PM
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__________________
 - Family, that's what's up - Black Eye Dye
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#52
11-03-2009, 10:39 PM
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Quote:
What gets me more is that people such as Larry get to the point like this. Taking a brand new watch to a 3rd party is tatamount to driving a new car from the dealership, directly to a service station to get the engine to run ! I hope that the powers that be at Invicta can truly see the frustration level being experienced by their best customers. To have a long term customer reach this point indicates how bad the problem is. I HAVE SEEN POST AFTER POST with issues like this and I have seen Watch Geeks bending over backward to give Invicta every chance possible to rectify the problem. The problem lies not in the individual fix - but rather it will only be achieved when Invicta looks inward and decides that thier name and reputation are on the line because something down deep is broken. Before people start spitting out numbers, I know that there are vast quantifies of units produced, and yes even .5% error (because we are human) signifies a fairly large number of FTF (fails to function) on delivery. BUT this should not be the case if these Reserve items are actually hand assembled by master watchmakers and inspected after assembly. These mythical "10%" crem de la crem watchmakers should be re-certified, there should only be component failure and shipping damage and not assembly mistakes !
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#53
11-03-2009, 10:45 PM
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To the OP: Take a break from Invicta for a while and try another brand. Customer loyalty should not be unconditional. Your side of the bargain is you give them your hard-earned money for what they advertise. Their side of the bargain is to deliver what they have advertised. If you feel this is not happening, then cut them loose and give your money to someone else. I'm sorry this happened to you and I hope you find a reasonable resolution. Thanks for honestly posting your experience.
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#54
11-03-2009, 11:47 PM
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This is all true, I guess we have all just placed mainly the "reserve" collection up on a pedestal due to the care and quality that was promised during construction. I guess if they were all low-production, limited-edition numbered pieces, we watchgeeks would be paying three or more times the amount we can get these watches for. That being said, I still am a huge fan of the designs and looks that come from Invicta. Nowhere else can you get the variety and level of construction at these price points!!!
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#55
11-03-2009, 11:56 PM
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I guess if they were all low-production, limited-edition numbered pieces, we watchgeeks would be paying three or more times the amount we can get these watches for.
I might suggest that you take a look at the price comparison to a Renato, with limited editions in the 50s or 100s .... and price points highly comparable to (or less than) Invicta Reserve pieces. I hope that everybody does not get me wrong ... I like my Invicta pieces also ... love my S1 Racer, my Corduba, and all of my SANs and Divers, and I like my Excursion. Inivicta designs and value are wonderful .... BUT .... QC and Service is looking to be about the worst that there is. For me, that's now become reason enough for me to look elsewhere until that is fixed.
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#56
11-04-2009, 12:19 AM
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I guess that is a matter of personal style. I have looked at Renato pieces, but none of them jumped out at me lately like several Invictas have...no offense intended here, just a matter of personal style. Of course I like other brands and styles, I am just speaking about Invictas current production. Each person will have likes and dislikes about everything. These points are all valid and will help others decide for themselves, I hope.
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#57
11-04-2009, 01:30 AM
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It's quite simple actually. Imagine Invicta maintaining their tremendous capacity for design but also having an equally tremendous Quality Control system; an Invicta legendary not only for its designs but for the sheer quality and worksmanship of their offerings. An Invicta so well made that these posts would be tremendously rare even in this very small sampling of their customers (WGs). That's an Invicta I'd be glad to start buying from again.
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#59
11-04-2009, 01:41 AM
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One thing though, to everyone clamoring as to why neither Michael or Jim have responded to PMs or posted in these Reserve issue threads - in their defense, they are in the midst of a huge Invicta on-air event. I would at least give them until after the event is over to get back into the swing of things here.
I'm sure they must be exhausted (partying with Eyal takes a lot out of a guy ).
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#60
11-04-2009, 02:00 AM
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Quote:
__________________
The difference between ignorance and apathy? I don't know and I don't care!
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#61
11-04-2009, 02:09 AM
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Quote:
__________________
- Family, that's what's up - Black Eye Dye
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#62
11-04-2009, 02:29 AM
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I just dont think you should have to "wait for Michael or Jim to be available". Invicta has customer service people...what are they being paid for? If their hands are being tied by the higher-ups then thats even worse.
Having been a huge defender of Invicta in the past, my days of buying are over until these types of things stop being an almost daily occurrence.
__________________
You like to have a good time? Then you need a good watch - Rocky Balboa 
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#63
11-04-2009, 02:32 AM
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Quote:
__________________
- Family, that's what's up - Black Eye Dye
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#64
11-04-2009, 04:06 AM
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#65
11-04-2009, 04:26 AM
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Larry & Adam,
I noticed the reply to the navy seal's thread, that Jim posted. But, even though Jim replied, he just told the guy to contact CS or Team Invicta. So, he did not "grease any wheels" with his response. I really think that Jim just happened to notice the thread while he was signed in and it was pure luck of the draw. Frankly, Jim and Michael are way too busy to be our point of contact for customer service. Those guys have tried to help us out, but they can't be there for all of us. Impossible... Taking away Team Invicta and making Michael do it was a bad thing. It was just another way that Invicta cut their CS. Granted, it was a benefit to us here in the Invicta Sponsored forum, but honestly, Team Invicta must have been a full time job here because they took quite a while to answer my PM messages, if they ever did... Throwing that job to Michael, a guy that is working his butt off already, was just a terrible thing for Invicta to do. I, for one, will NOT get upset with Michael for not answering my PMs to Team Invicta. It isn't fair to him... Anyway, that's just my point of view... Quote:
Even without a huge event going on, Michael is over worked since they dumped Team Invicta onto his shoulders... Quote:
As one that has tried and tried to reach Invicta's CS, using phone numbers given to me here in the forum, and from the operator at Invicta, I can tell you that it is a difficult thing to do. If you are lucky, you can leave a voicemail. If you are lucky, that voicemail gets returned to you, but chances are good that you miss that return call, and then you are long forgotten. You have to start new again and try to reach anyone again. Even when they leave an ext for you to tell the operator. When I finally told the operator that I was sick of this treatment, she advised me that Rebecca's hours have been slashed to part time. She does not work M-F (every day) and she comes in late and leaves early. I've only had to send one other watch in for repair. However, I have called Invicta to try to get parts and I've got a PM in asking for the new RD crowns (can we purchase them?) for months now. NO email has ever gotten a response. Not one. And, yes the email address is correct. Several sent, not one answered... My odds are good. Only two watches with repair issues of the over 300 that I've purchased. But, the treatment of the CS from Invicta, based on those few times that I've tried to reach them, has been obscene... Yes, that is a strong word and I mean it. Great warranty (if you want to pay the shipping fees to get a watch to Invicta and the $25 fee to have them send it back to you...for me over $40 to ship across the country) but unless the watch is several hundred dollars, it is cheaper to take it to a local watch repair person. It saves your sanity too!! Love Invicta, but paying $40+ to have a NEW watch repaired, due to it arriving damaged, is a POOR POLICY and should be changed. Anyway... I could rant on, but I'll stop. I hope Larry, Adam, and I can get our issues resolved and Invicta can hire some CS agents that work full time and answer their email/phone/voicemail...
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#66
11-04-2009, 04:39 AM
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. . . Second whack at it here for me on this thread.
I don't even bother to register my Invictas any longer. I inspect the life out of a new arrival, run every function over and over, set it and watch the time for a day . . . . If it passes muster I own it. I decided if I have a problem, I would rather take it to my local watchmaker and have it dealt with personally . . . by the actual person who will perform the service . . . . and pay him. I mean what the hell? I can spend $25 on a shipping crap shoot, and wait 10-12 weeks to see if I'm a winner, or I can pay my local guy and be assured it gets handled, usually within the week and always done right. . . . Could be part of a master plan to reduce C/S and warranty overhead by the big "I". And if it is . . . well, it worked on me!!!! I'm looking to pare down the irritations in my life . . . .
__________________
 ... it's time for nuts ...
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#67
11-04-2009, 05:15 AM
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Quote:
__________________
"Be who you are, and say what you feel, because those who mind, don't matter, and those who matter don't mind"
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#68
11-04-2009, 05:25 AM
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Yea, Marco, your word would be an accurate one too...
But, I do have to say that only a couple out of over 300 watches is pretty good. Just wish the bad ones were dealt with in an easier and more quality control manner...
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#69
11-04-2009, 06:02 AM
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Maggie ... yes, I understand your point about Jim and Michael being extremenly busy in the midst of the big Invictathon event .... but, here's the thing .... This other thread was posted, and right away there was a sympathetic reply from both Jim and Michael. That thread made no negative comment about being upset with Invicta. My thread was also online at that same time, and already had about 30 or so posts in it ..... it should of had a higher visibility ..... BUT .... In my thread I put the comment that I am through with Invicta for awhile .... and my thread was ignored. Previously, Adam made a similar type of comment, and his thread and PM's to Michael were ignored.
I don't blame either Jim or Michael, I have a great deal of respect for both of them. But this is just the way that it is .... only those with the proper attitude are going to get any assitance. I totally agree with you that it is not fair that we should have any expectations about "special treatment", or that Michael has any obligation to take time from his busy schedule for us. I have no expectation of hearing from him, and I have made other arrangements at my own expense to have my watch taken care of. When that is finished, I will report here on the results. Also, like you Maggie, I sent six emails to Invicta CS with no reply. The 7th email was in big letters and red font and fairly tersely worded, that did manage to illicit a short reply.
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#70
11-04-2009, 06:22 AM
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Quote:
Marco
__________________
"Be who you are, and say what you feel, because those who mind, don't matter, and those who matter don't mind"
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#71
11-04-2009, 06:41 AM
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Quote:
Larry... I knew I should have gone back and re-worded that part of my response better... Not blaming you or Adam for wanting a response from Jim/Michael, nor am I saying that you should or shouldn't get one. My point, in regards to that, was that the thread from the navy seal guy was NEW. I had just logged on myself and saw it pop up in the NEW POSTS area where I look first. I had just responded to that thread, when Jim's response went up too. So, I think that Jim had just hit the NEW POSTS page at the same moment that I had and he responded to one of the only brand new threads listed there ( at that moment ). That's what I mean about it being the luck of the draw for that other guy... Did not mean to offend you or Adam and I hope I didn't...
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#72
11-04-2009, 06:43 AM
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The OP has a reason to be pissed. I would be much less civil if this happened to a watch of mine. Hearing about these CS horror stories has led me to a personal decision of not considering any Invicta over $100. This way if it breaks down I'm not out a whole lot and it wouldn't be worth it to mail it across the country a couple times only to see it come back in the same or worse condition. However, I did pick up that OG III platinum MOP tonight and used a $25 reward coupon to get it down to around $78. It was stunning.
__________________
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#73
11-04-2009, 09:54 AM
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Hi guys, I'm new to this forum and have just become interested in watches for more than simple timekeeping. Came across the Invicta brand, Watchgeek.net, ShopNBC, et.al. and have purchased only one ~inexpensive watch from them, thus far. But, I've been considering buying a bunch more from any number of Invicta's outlets. I like the design, colors, aesthetics of their time pieces quite a bit.
But, our friend the "Maui Geek" (below) has hit the nail on the head re: to this thread.....sounds like a little manufacturing background in there somewhere. This thread & others on the forum give me pause.....and does the theme of poor quality and customer service in a variety of other, current threads. Sounds like systemic problems @ Invicta. While I don't know nor have researched how/where/with what Invicta manufacturers it's watches, it appears pretty clear that the failure/defect rates are too high for "quality consumer products". Now, stuff happens in mfg. as with any product type, but when there is a mention of "hand crafted" watches showing up as I have seen posted, it doesn't add up very well. As for what I have read in a number of posts about customer service, that too seems very out of place for a "quality company". Taking a new watch to be repaired at a local jeweler because its so much faster, paying for warranty repairs, 10 week waits for returned watches (some coming back with the the same defects) unresponsive customer service communication, hold times, et. al. Not a very good story. Frankly, for the unit mfg. cost of some of these watches, it might be better for Invicta to just replace some of them under warranty instead of trying to fix them. Their margins must be significant.......and probably can afford it. The other posters who suggested an investment in proper infrastructure to support such a business are right on. An awful lot of good faith is spoken within the many threads on this forum, but to think that individuals have to email a surrogate for Invicta customer service for resolution to their problem is pretty bad. They sell, what, tens of thousands & thousands & thousands of watches through all their outlets.........what is the total volume produced & sold in a year from them, anyway?? It's big business........ The nearest comparison I can come up with is Dell Computer (obviously much more technically complex, but similar in its dealing with consumers in the not too distant past). They grew to be top of the heap with online computer sales/mfg. to order, etc.. But, their customer service and support didn't keep up....they screwed the pooch through economization, outsourcing customer support, shipping their support centers around the world w/o proper training & capability, poor on-site service, ridiculous phone wait times, dull technical folks on the phone, bad service response, repeat service calls, etc.. Ridiculous. I experienced it.....and it took a lot to resolve one big issue I had with one of their PC's (which actually, was only accomplished because I work for a Fortune 100 company who is a big Dell customer.....with effort I was able to find my way through our corporate contacts to Dell people who were capable of "fixing" my problem). Now, a computer is a much larger investment, so my effort was significant and with the right Dell people in the loop, it was amazing how well the problem was fixed. No way that an unconnected customer could pull that off. My experience was not unusual, unfortunately and public outcry against their "service" was huge! It took them probably 3 or more years and a huge investment to get things to be reasonable again, including a large number of class actions and attorney generals getting involved with their so-called "warranties" and what you really got for the service contract you bought. So, I'm a little bit sensitive to warranty claims and all that. Even with a few hundred dollars at stake with a watch vs. thousands for a computer (and what depends on it), the experiences discussed when an Invicta watch problem does happen (and the quality issues leading up to it) don't sound right with all the advertisement, claims and good will discussed here, on television, etc.. Like I said, I am new to the whole Invicta watch experience and a new purchaser, so I'm just going by what I have read. There are lots of guys here who really like their watches, are very excited about the brand and are really enthusiastic.....but also, there is an under toe of issues and poor experiences. I hope that there is somebody listening at the company and more importantly, collecting the feedback through their own systems, whether mfg., service or support related.......and taking corrective action for the good of the whole business. All these customers buying tens of thousands of watches ought to have a lot more support than having to worry about whether "anybody is listening" or if some particular individual the depend on for help is over worked at the company. I like the looks of their watches and hope the quality stuff is just a "blip" on the radar screen? It would be nice to own a few more of the impressive looking pieces that they have. I guess I'll have to check things out a bit more before investing. Just had to weigh in. Of course, that's just my opinion..............I could be wrong. Thx. for the frank comments in the thread. See ya  Quote:
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#74
11-04-2009, 11:42 AM
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And can you imgine if this health care goes into affect...if we can not even get a simple watch repair done...my gawd we are really screwed...
Good luck on your repair...and battle...for me simple is easier give you a new watch...period... T
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#75
11-04-2009, 12:33 PM
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With 7 Invicta Reserve pieces, 4 sit in the sick bay tower. After reading all the unhappy results with their CS, i will not go through the aggravation and potential disappointment.
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